For questions about our articles, site information or published content, contact the Gtbet editorial team through the details below. You can also return to Gtbet for our main information about the site, its games, bonuses and payment terms.
Before you write to us
Our inbox handles questions about the information published on this site. We can clarify a section, flag a factual error or explain how we have described a policy or feature.
We cannot change an account balance, approve a payment, release a withdrawal, reset a password or complete identity verification. Those tasks belong with the customer support team that operates your account.
Reaching the editorial team
Send your message to [email protected]. Include the page or feature to which your question relates and explain what needs clarification. Please do not send passwords, full payment-card details, identity documents or other sensitive information by email.
We aim to reply within 48 hours. If your message concerns a time-sensitive account issue, use the operator's live chat or account support channel instead of waiting for our editorial response.
Questions about your account
Account support can assist with registration, deposits, withdrawals, bonuses, identity verification and technical problems. Operator support is available through live chat and email, with live chat offered 24/7.
Before contacting support, have the email address connected to your account, the approximate time of the issue and any reference displayed on screen ready. For a payment problem, state the method, amount and status without including your password or complete card number.
What happens next
Your message will be checked against the subject of the enquiry and routed to the appropriate part of our team. A clear description gives us enough information to answer without several exchanges about the same point.
If the issue belongs to the operator rather than this editorial site, we will point you towards the relevant support route. Account decisions remain with the operator and may require information that can only be reviewed through its secure systems.
Complaints and account disputes
For a complaint about account handling, payment processing or the application of a promotion, send the account reference and a factual account of what happened. Keep copies of relevant emails, on-screen messages and transaction records so that support can follow the sequence of events.
Do not include authentication secrets in complaint messages. If sensitive documents are required, the operator should provide a secure route for their submission.
Responsible gambling support
Gambling should remain entertainment rather than a financial plan. If it is beginning to feel difficult to control, set a deposit limit or time limit through the account controls, or use self-exclusion for a period between six months and five years.
Free and confidential help is available from BeGambleAware.org. The National Gambling Helpline is available 24/7 on 0808 8020 133. GamStop provides free national self-exclusion at gamstop.co.uk, while Gamban and BetBlocker can restrict access on shared devices.
This site is for players aged 18 and over (18+) only. If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.